Legal

Code of Honor

December, 2022•

Disponibil doar în limba engleză

The work of the Global Gaming Services d.o.o. is grounded in our founders' commitment to the Universal Declaration of Human Rights, including but not limited to treating all people with civility and humanity.

These beliefs inform our core organizational values of equity, impact, optimism, humility, collaboration, integrity, and professionalism.

Inspired by these values, we are committed to creating a safe and respectful environment for all individuals, regardless of age, race, ethnicity, ability, religion, national origin, physical appearance, sexual orientation, or gender identity/expression.

Every User, Selling User, gamer, guest, and staff member is welcome without discrimination, provided they remain compliant with this "Code of Honor".

We sincerely appreciate, respect, and love video games.

This is why we reject toxicity, hacking, win-trading, griefing, harassment and DDoS attacks.

We are aware of a growing gap within gamers. We aim to close this gap. Some gamers may have different needs and do not deserve to be forced to quit, especially because they are gamers just like the others despite being in a different phase of their life.

Two core goals we have always strived for are:

Offering a reliable place where players can grow their skill and satisfy their needs without the fear of being scammed, mistreated, misinformed, or worse.

Creating a reliable source of income for professional and responsible players, offering a clean and genuine chance of career growth in the gaming community for hundreds of gamers.

We treat customers the same way we expect to be treated when shopping as consumers in our daily lives. We consider Consumer Rights and Customer Experience as an absolute priority.

We are aware that no community or company, including our own, is not subjectable to bias and misconduct, so we crafted our Code of Honor ("Code") as part of our effort to create environments that honor the dignity and promote the safety of all people.

Our Code applies to all participants; guests, employees, boosters, coaches, and customer in connection with any of our experiences, activities, sales, events, communities, and communication platforms that are organized or operated by us, as well as our work activities (collectively, our "Activities").

You are both bound to comply with our Code and are also afforded the protections of our Code concerning all of our Activities.

Also, we hope you will apply the principles of our Code to all aspects of your lives, as well as to any separate activities that you organize, host.

Actions and behaviors we encourage in our community

Treat others with respect

Show kindness and consideration to all community members

Play fair and honestly

Maintain integrity in all gaming activities

Honor agreements

Follow through on commitments and contracts

Communicate constructively

Provide helpful feedback and positive interactions

Support fellow gamers

Help create an inclusive environment for all skill levels

Report violations

Help maintain community standards by reporting issues

Actions that violate our Code of Honor

Legal Violations

Copyright infringement

Post or distribute material that violates third-party rights

Impersonation

Falsely represent yourself as another person or entity

Substance abuse

Cause someone to consume substances without consent

Gaming Violations

Cheating

Use of hacks, exploits, or unauthorized modifications

Win trading

Manipulating match outcomes for unfair advantage

Account sharing

Unauthorized access to others' gaming accounts

DDoS attacks

Disrupting services or other players' connections

Community Violations

Harassment

Offensive comments about age, race, religion, or identity

Toxic behavior

Creating hostile environments for community members

Discrimination

Treating members differently based on personal characteristics

Threats

Physical harm threats or intimidation tactics

Stalking

Unwanted persistent contact or following

Retaliation

Acting against those who report violations

We recognize that reporting an incident may be upsetting, challenging, or uncomfortable. However, we encourage you to report violations of our Code with the knowledge that you will not be asked to return to an unsafe and/or unwelcoming environment.

We are dedicated to making everyone feel comfortable within our communities and when participating in our Activities.

Anyone who experiences, witnesses, or becomes aware of harmful acts, harassment, or other violations of our Code should report the incident immediately in any one or more of the following ways:

Staff Members

Contact our staff members on site or via email

Email Support

Send a detailed report to [email protected]

Open a Ticket

Use our Ticket system for immediate assistance

Please provide as much detail as possible, including the names of the individuals involved, when and where the incident occurred, a description of what happened, the names of any witnesses, and any other information to help us understand and address the incident.

If you have reported the conduct and feel the complaint is not being adequately addressed-or if you believe you have suffered retaliation for reporting a violation of our Code-please report the matter to [email protected].

We will endeavor to provide as much confidentiality as appropriate under the circumstances. We will not tolerate any form of retaliation against anyone who, in good faith, reports, or provides information about behavior that may violate our Code.

We take all reported violations of our Code seriously.

Upon receipt of a report involving a threat to the personal safety of anyone associated with our Activities, our staff members are directed to take reasonable action to protect such person's safety immediately.

If the situation requires additional security, we will enlist local law enforcement or other services to ensure the person's safety and wellbeing.

All staff members and employees receiving a report of a clear Code violation (whether credible or not) must report the matter to their supervisor and (except where immediate action is necessary to protect a person's safety) should discuss with them the proper response. Such supervisors must report the matter up their chain of command.

Upon receiving a complaint, we will conduct an investigation, which will be scaled to the circumstances based on the nature of the complaint and evidence availability.

Anyone associated with our Activities must fully and truthfully cooperate with such investigation.

We will treat the matter with as much confidentiality as reasonably possible but cannot assure absolute confidentiality. We will make a reasonable evaluation of the information obtained (including witnesses' credibility) to determine if our Code has been violated. To the extent we deem appropriate, in our sole discretion, we will also inform the reporting person and/or other involved persons of any action we may take based on the incident.

Violation of our Code by anyone will not be tolerated.

Anyone asked to stop unacceptable behavior is expected to comply immediately.

If we determine that our Code has been violated, we may take some or all of the following actions:

Direct the offender to cease the behavior and warn that further violations will result in sanctions
Require the offender to avoid any interaction with and physical proximity to the complainant
Require the offender to leave the Activity immediately and not return
Ban the offender from some or all of our Activities and communication platforms
Remove the offender from our communities
For employees and vendors, disciplinary actions up to and including termination of employment or contracts

Our Code is a general guideline of our expectations of all persons involved in our Activities, and we may amend our Code at any time, establish additional rules or expectations, or impose other sanctions or consequences as we feel appropriate.

At GameBoost, we are committed to operating in a socially responsible and sustainable manner. We adhere to internationally recognized guidelines and frameworks to ensure that our business practices align with the highest standards of ethics, environmental stewardship, and social responsibility. Below are some of the key guidelines and principles we follow:

1. OECD Guidelines for Multinational Enterprises

We endorse the OECD Guidelines for Multinational Enterprises, which provide recommendations for responsible business conduct in areas such as human rights, labor practices, environmental protection, and anti-corruption.

2. UN Guiding Principles on Business and Human Rights

We support the UN Guiding Principles on Business and Human Rights, which outline the corporate responsibility to respect human rights and provide a framework for businesses to prevent and address human rights abuses.

3. ILO Declaration of Fundamental Principles and Rights at Work

We uphold the principles of the International Labour Organization (ILO) Declaration of Fundamental Principles and Rights at Work, which covers areas such as freedom of association, the right to collective bargaining, elimination of forced labor, abolition of child labor, and non-discrimination in employment.

4. Universal Declaration of Human Rights

We recognize the Universal Declaration of Human Rights as the foundation of our commitment to human rights, dignity, and equality for all individuals.

5. International Covenant on Economic, Social and Cultural Rights

We acknowledge the principles outlined in the International Covenant on Economic, Social and Cultural Rights, which recognizes the rights to work, social security, health, education, and an adequate standard of living.

6. International Covenant on Civil and Political Rights

We support the International Covenant on Civil and Political Rights, which protects civil and political liberties, including freedom of expression, assembly, and the right to a fair trial.

At GameBoost, we integrate these principles into our operations, decision-making processes, and relationships with our customers. By doing so, we strive to contribute positively to society and minimize any adverse impacts associated with our business activities.

For User service inquiries or disputes, You may contact us by email at [email protected]